Accessible Canada Act (ACA) & Accessibility Commitment

Our Commitment to Accessibility

At Juvo Day to Day, we believe technology should make life easier for everyone.

The word "Juvo" means "help," and helping people is at the heart of what we do. That includes working toward a digital experience that is accessible, welcoming, and easy to use for people of all abilities.

We are committed to identifying, addressing, and preventing accessibility barriers in our digital communications, website, and services.

1. Accessible Canada Act

The Accessible Canada Act (ACA) is Canadian federal legislation intended to help create a barrier-free Canada by 2040.

The Act establishes accessibility requirements for organizations within its scope, including certain federally regulated telecommunications businesses.

Juvo recognizes the importance of the principles established by the ACA, including dignity, equal opportunity, inclusion, and the identification and removal of barriers affecting people with disabilities.

Where the ACA and applicable regulations apply to Juvo’s operations, we are committed to meeting the relevant requirements.

2. Website Accessibility

We aim to make our website accessible to visitors using a wide range of devices and assistive technologies.

Our accessibility efforts may include:

• Providing clear, readable, and understandable website content.
• Supporting keyboard navigation and assistive technologies.
• Using meaningful headings and organized page structures.
• Providing descriptive alternative text for meaningful images.
• Improving text contrast and readability.
• Making website forms and navigation easier to understand.
• Reviewing accessibility concerns as they are identified.

We use the Web Content Accessibility Guidelines (WCAG) as a reference for improving digital accessibility.

Accessibility is an ongoing process, and some areas of our website or third-party integrations may not yet provide the experience we intend.

We welcome feedback that helps us identify opportunities for improvement.

3. Accessible Communication

We recognize that people communicate and interact with technology in different ways.

We aim to provide clear and understandable information about our products, services, and customer support options.

When reasonably possible, we will work with individuals who request assistance accessing information or communicating with our team.

Available accommodations may depend on the nature of the request, the technology involved, and applicable legal requirements.

4. Products and Services

Juvo provides business technology management and communications solutions, including EARS by Juvo and SimplicITy by Juvo.

We recognize the importance of accessibility in business communications and technology management.

Accessibility features and compatibility may vary depending on the product, device, software, service provider, and configuration.

Customers who have specific accessibility requirements are encouraged to contact our team so we can discuss available options and technical capabilities.

We do not guarantee that every product, device, or third-party integration will support every assistive technology.

5. Identifying and Addressing Accessibility Barriers

We recognize that accessibility barriers may arise through website design, technology, communication methods, or the way services are delivered.

When accessibility concerns are brought to our attention, we aim to:

• Review the issue and understand its impact.
• Identify potential improvements or reasonable alternatives.
• Coordinate with relevant internal teams or service providers.
• Implement appropriate changes where feasible.
• Consider feedback when evaluating future improvements.

We understand that accessibility requires ongoing attention as technology and user needs evolve.

6. Accessibility Feedback

We welcome feedback from individuals who experience accessibility barriers when visiting our website, communicating with our team, or using our services.

Feedback may include difficulties with website navigation, forms, digital documents, communication methods, or assistive technology compatibility.

You may contact us using the information below.

Email: [CONFIRM ACCESSIBILITY CONTACT EMAIL]
Phone: (888) 300-1853
Website: https://juvodaytoday.com

Mailing Address: Juvo Technologies LLC, Doing business as Juvo Day to Day, 518 Main Street, Hattiesburg, MS 39401, United States

Please include a description of the accessibility issue, the page or service involved, and your preferred contact method if you would like a response.

We will review accessibility feedback and respond as appropriate.

[BEFORE PUBLICATION: If Juvo is subject to ACA feedback-process requirements, add the designated recipient, anonymous feedback procedures, acknowledgment practices, recordkeeping procedures, and other required details.]

7. Alternative Formats and Assistance

If you have difficulty accessing information on our website, please contact us.

We will review requests for alternative formats or accessible communication methods and provide assistance in accordance with applicable legal requirements and available resources.

Where specific formats or response deadlines are required by law, those requirements will govern.

8. Third-Party Technology

Our website and services may use third-party platforms, applications, communication systems, and integrations.

Although we strive to work with technology providers that support accessible experiences, we may not control every aspect of their accessibility features or functionality.

If you experience an accessibility issue involving a third-party component, please let us know so we can review the concern and, where appropriate, coordinate with the relevant provider.

9. Ongoing Improvements

We understand that accessibility is not a one-time project.

As Juvo grows and our technology evolves, we intend to continue evaluating opportunities to improve the accessibility of our digital content, communications, and services.

Feedback from people with disabilities and individuals who use assistive technologies is valuable in helping us identify and prioritize improvements.

10. Accessibility Plans and Regulatory Reporting

Where Juvo is subject to the Accessible Canada Act or related regulations, applicable accessibility plans, feedback-process descriptions, progress reports, and other required information will be developed, published, and maintained in accordance with those requirements.

[BEFORE PUBLICATION: Determine whether Juvo is a regulated entity under the ACA and CRTC Accessibility Reporting Regulations. If so, link to the organization’s actual accessibility plan, feedback-process description, and progress reports, and complete any required consultations, notifications, and reporting.]

This general accessibility commitment is not intended to replace any formal accessibility plan or report required by law.

11. Updates to This Statement

We may update this statement as our website, services, accessibility practices, or applicable legal requirements change.

The most recent update date will appear at the top of this page.

12. Contact Us

If you have questions, feedback, or requests relating to accessibility, please contact:

Juvo Technologies LLC
Doing business as Juvo Day to Day

Phone: (888) 300-1853
Email: [CONFIRM ACCESSIBILITY CONTACT EMAIL]
Website: https://juvodaytoday.com

At Juvo, helping people is what we do. We appreciate the opportunity to make our technology and digital experiences more accessible for everyone.