Your business phone system, built for the way you work

Before EARS was a phone system, it was an answer to a much bigger question: What’s next? After Juvo's owner sold Vendorin, the team found itself at a crossroads.

The business had changed. The future was wide open. And instead of simply deciding what came next from the top down, our owner did something that says a lot about the company Juvo would become.

He asked the team. What did they want to build? Where did they see an opportunity? What could Juvo do next that would genuinely help the customers we already knew and served. The team saw an opportunity in business communications.

VoIP was becoming an increasingly important part of how businesses communicated, and we believed there was room to create something that fit naturally alongside the technology services we were already providing. Our customers trusted Juvo to help manage their technology, so helping them communicate through it felt like a natural next step.

But we didn't just want to offer another phone system.

We wanted to build the service around the same values that defined how we wanted to take care of our customers.

Around that same time, members of the team attended a business and leadership program through Disney Institute, The Walt Disney Company's professional-development organization. Disney Institute's approach centers heavily on leadership, employee engagement and exceptional customer service, including the idea that great service is intentionally designed around the details of the customer experience.

That experience helped spark a conversation about what our own service should stand for.

And eventually, four words captured it: empathy, understand the person on the other end, accuracy, get it right. responsiveness, be there when people need you, simplicity, make it easy. Put them together and you get EARS.

A fitting name for a communications platform, but an even better description of how we believe customers should be treated.

EARS began as an opportunity to give existing Juvo customers another service that made sense for their businesses. Over time, it became something much bigger: a communications solution built around the people using it and backed by a team that already understood their technology.

And perhaps the best part of the EARS story is that it wasn't an idea handed down to the team.

When Juvo was asking, “What do we do next?” our people helped provide the answer. Today, EARS represents more than business communications. It represents the values that helped shape Juvo's next chapter: Empathy. Accuracy. Responsiveness. Simplicity.

Because good communication starts with listening. And that's why we call it EARS.